Secure Telephone Donations

BT Safepay 

Charities which accept credit or debit card payments over the telephone for donations or membership renewals or payments for events have until July 1st to ensure their processes meet the Payment Card Industry Standard (PCI DSS) and use PCI DSS Level 1 compliant software systems to process the transactions.

BT agile media has the largest and most secure IVR (Interactive Voice Recognition) platforms in the UK.CTT has developed a Level 1 PCI-DSS card payment processing system – CP Terminal used by over 1500 charities.

Read the Children In Need case study

BT Safepay is:

- Level 1 PCI DSS compliant
- The most efficient and lowest cost solution available
- Offers the highest level of security and protection to supporters.

BT Safepay has already been used by BBC Children in Need and DEC Haiti Appeal.

BT Safepay enables charities to avoid the expense of using call centres and guarantees every call is answered. BT Safepay takes 24 hours to set up and 100% of the donations processed are in your bank account within 48 hours.

BT Safepay can be used as a stand alone service or in conjunction with a call centre if a human voice is required at the start and end of the call.

BT Safepay takes gift aid and data protection instructions and provides full reporting and transcription for gift aid claims.

BT Safepay can be used for membership or subscription payments. Subsequent renewal payments are then processed automatically using CTT’s CP Terminal.

Using BT Safepay means:

- All calls are answered, so no donation or membership renewal is lost
- The risk of human error is removed, ensuring no donation or membership renewal  is lost
- The supporter’s card information is protected and secure
- Gift aid is collected on all donations
- The cost of collecting the donations or memberships is reduced. (BT Safepay costs just £1 for each successful call).

You can read more about the product here.

Please contact us to find out more about secure telephone donations.