1. What is the difference between the aggregated and non-aggregated options?
2. What do we need to complete personal information forms, even if we select the non-aggregated option?
3. What is a Payment Gateway?
4. What or who is PSP Protz?
5. Who is RSM and we do we need to sign a direct debit mandate in their name?
6. Why do we need to sign a direct debit mandate with Barclays Merchant services, when selecting the aggregated option?
7. How long does it take, once the forms are completed?
8. How do I know the forms have been received and how do I monitor progress?
1. What is the difference between the aggregated and non-aggregated options?
The aggregated option is where you can benefit from a special rate we have negotiated with Barclays Merchant Services for all charities, irrespective of their size or volumes.
However, if you select this option and do not currently bank with Barclays, you will have to go through ALL THE SAME CHECKS AND PROVIDE ALL THE SAME INFORMATION AS YOU WOULD PROVIDE if you were opening a new business bank account. In other words, more forms to fill in and a longer time.
2. What do we need to complete personal information forms, even if we select the non-aggregated option?
Everyone now has to complete a personal information form, even if they bank with the same bank already, when they are taking out a new service requiring a separate ID number. This is all because of the Government regulations concerning fraud and laundering. You only need to provide the name and home address and date of birth of two cheque signatories, no other information or ID is needed.
3. What is a Payment Gateway?
This is the secure internet gateway through which card transactions pass and are authorised by the Merchant Bank and the results of the validation confirmed back.
4. What or who is PSP Protz?
PSP is an abbreviation for Payment Services Provider and Protz is the name of the provider of the payment gateway.
5. Who is RSM and we do we need to sign a direct debit mandate in their name?
RSM is the payment aggregator and service provider for CP Web and CP Terminal. For more details , please visit www.retail-services.co.uk. RSM will collect the monthly service fee and transaction fees through this direct debit mandate on a monthly basis.
6. Why do we need to sign a direct debit mandate with Barclays Merchant services, when selecting the aggregated option?
The direct debit mandate is required to enable Barclays Merchant Services to recover any charge-backs , which may occur.
7. How long does it take, once the forms are completed?
If the forms are correctly completed and all the supporting documentation required with the personal information form is enclosed. The process will take a maximum of 8 weeks.
8. How do I know the forms have been received and how do I monitor progress?
You will receive an email acknowledgement from RSM to confirm safe receipt of your forms. This email will contain you reference number and the password access to the tracking log , where you can follow progress.
If you have any questions or queries, during this process, please email RSM at the address shown.
