User Guides

All our User Guides are available as PDF documents (you will need Adobe Acrobat Reader to view).

We also have a number of video guides.

CTT Mail tips on system management (PDF - New Window)

Topics include:

CTT Mail Verification Security Feature
Password Update
Custom From Address
How to add a new user to your account
What is image blocking and how does it work?
How to recover a deleted campaign
How to set up a custom unsubscribe
How to limit the editable areas within your template
Fixed widths in templates
How to disable Skype
Attaching files to an email
Create a campaign with multiple subject lines

General Advice (PDF - New Window)

Topics included:

Content
- How to write a good subject line
- How to make your e-mails more accessible
- Outlook 2007 e-mail rendering
- 10 tips to maximise your e-mail deliverability
- Guide on producing successful Christmas campaigns

Microsites and Landing Pages
- Creating Microsites and Landing Pages to maximise conversion
- Data and CRM
- Information on Salesforce integration

Social Media
- Social network links
- E-mail Marketing and Social Media
- Golden rules for successful social media sharing
- Twitter - the facts and tips

Miscellaneous
- Child accounts
- API features

Editing a Campaign (PDF - New Window)

Topics included:

Text, Colour and Images
- Inserting text into your campaign
- Plain text and why it's important
- How to change background colours
- How to add a customised colour to your campaign
- How to insert, resize and crop images
- How to insert background images in a campaign

Sizing
- How to limit the editable areas within your template
- Fixed widths in templates

Images
- What is image blocking and how does it work?
- Alt tag for images

Creating Feeds – Twitter, Campaign Archives
- Adding a Twitter Feed
- Campaign Archive Feed

Links
- Create a PDF of your email campaign
- Helpful information on links
- How to change a link after a campaign has been sent
- How to create anchors (internal links)

Sending and Reporting (PDF - New Window)

Topics included:

Account administration
Get better response rates to your campaign sending
The importance of test sending
How to cancel a scheduled campaign
Re-send a campaign to a new contact
What is the best time and day to send my campaign?
New reporting feature
Non-open and send statistics
Enhanced Google Analytics tracking
The Filter Funnel

Address Books (PDF - New Window)

Create a sign-up form for your website to single or multiple address books
How to export all the data fields in an address book
How to send a campaign to a few contacts
How to set a default value on a data field
Export contacts from Outlook
How to view unsubscribes from a specific address book
Search for a specific contact in an address book
Guide on segmentation queries
New WatchDog message feature

General user guides:

If you can't find what you need here, then log a support request using the link in the right hand menu.