CTXchange Case Studies

An arm round the shoulder - ReachOut!

John O’Donnell chuckles when I cite a line from his charity’s website: ‘ReachOut! is not about ‘getting young people off the street. That phrase has such a negative connotation,” he laughs. “You know – that ‘young people are a nuisance’ attitude. We’re the diametric opposite of that! We believe that everyone has a genius – a special value – and we want to encourage and develop that – to make it grow. Young people need to know that somebody is listening to them – not telling them to shut up.” Read more...

Taking project management online - The Plymouth and District Mind Association

The Plymouth and District Mind Association – an autonomous organisation affiliated to the national MIND charity – has been serving people in that region since 1984. Aiming to promote social inclusion for all, and to empower people no matter what their mental health situation, the organisation’s most visible project in the community is the Oasis – a large day centre where staff support those either in crisis or experiencing problems with day-to-day living, in addition to providing social activities and mental health information to service users and carers.  Read more...

IT and Internet Access for the Young People of Gorebridge

The small ex-mining town of Gorebridge sits on the main tourist route to Edinburgh; it is surrounded by outstanding countryside perfect for country walks and visits. Read more...

Mental Health services for young people in Manchester - 42 Street

Around one in ten young people experience some form of mental health problem, and it’s a sobering fact that suicide accounts for 20% of all deaths amongst this group. The 42nd Street Charity works in and around the Manchester area, providing dedicated services for those most affected by this issue.
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Virtual call centre technology comes to the charity sector - HomeCallCentre

HomeCallCentre (HCC) offers a different approach to managing the challenges that surround call centres. Using Voice Over IP (VOIP) technology, they have developed an operational model that encompasses over 200 home based operatives, eliminating the traditional bricks and mortar call centre. Read more...

St Martin's Centre for Health and Healing - Being there for the people of Birmingham

“We’re right slap-bang in the middle of the largest retail outlet in the UK,” emphasises Tom Thompson. “The number of people who walk through our door is incredible.” Read more...

The Matthew Project

The Matthew Project is a Norfolk-based charity providing support, care and education to adults, young people and communities affected by drugs and alcohol. The charity has 56 staff with a turnover of around £1.3million. Read more... 

The Ground Floor Project

The charity is based in Hebden Bridge, West Yorkshire and provides, develops, supports and sustains community-led initiatives particularly to benefit disadvantaged people in the region. The charity has one full- and one part-time employee supporting a total of 32 people working across their various initiatives. Their core income is just £60-70,000. Read more... 

Derby Law Centre

The charity is based in Derby and has recently merged with the local Citizens Advice Bureau to provide a one-stop shop offering free legal advice and representation to residents of the city.  It has around 35 members of staff and a turnover of around £2.25million. Read more...